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Standards for Brands Selling in the DutyFreeZone.com Store


Standards for Brands Selling in the DutyFreeZone.com Store


DutyFreeZone.com obsesses over providing our customers the best possible shopping experience. Since the inception of our store, one way we have ensured a great customer experience is by sourcing products directly from Brands and selling them to customers in our store ourselves. In order to preserve that customer experience, we may choose to source products from some Brands for sale by DutyFreeZone.com only. Other Brands can operate as sellers in the DutyFreeZone.com store if they can consistently maintain our standards for customer experience. However, to prevent customer confusion, if any of the Brand’s products are sold by DutyFreeZone.com, the Brand may not also sell those products as a seller in the DutyFreeZone.com store.


We measure customer experience in numbers of ways, including high in-stock rates, delivery experience, price competitiveness, and selection coverage. We offer several tools and services to help you meet our standards and sell successfully in the DutyFreeZone.com store, including tools for inventory management and automated pricing, fulfillment services like Fulfillment by DutyFreeZone.com (FBDFZ), and services to grow and protect your Brand like Brand Registry.


If you cannot maintain our standards for customer experience, you might lose certain privileges associated with operating as a seller in the DutyFreeZone.com store (including having your offers featured on product detail pages), or you might lose the opportunity to operate as a seller in the DutyFreeZone.com store altogether. In that case, you can still offer to sell your products to DutyFreeZone.com so that we can sell them to our customers.


Who does this policy apply to?


This policy applies to Brands and manufacturers, as well as their agents, licensees, and other representatives selling on their behalf in the DutyFreeZone.com store.


What is the purpose of this policy?


To ensure that we are providing customers the best possible experience while shopping on DutyFreeZone.com.


Does this policy impact my ability to sell through other retailers?


No. You are free to sell through other retailers.


How will I know if I need to take any action under this policy?


We will notify Brands if they are impacted by this policy, whether they need to take any actions to maintain a great customer experience, what options they have to take those actions, and the deadlines for taking them.


Who can I contact with additional questions?


Please write to us if you have any additional questions.